Exchange / Returns

Exchange right

Your satisfaction is the most important thing for us. If the ordered Joya does not fit you, we will exchange it for free so that your feet always feel comfortable. Please note that an exchange can only be claimed if you send us a valid sales receipt. The goods must be returned within 8 days after receipt in the original packaging together with the completed exchange form to the following address:

Joya Schuhe AG
Returns management
St. Gallerstrasse 72
9325 Roggwil TG

Download exchange form here (PDF document, 299 KB)

If you have any questions, please do not hesitate to contact us via phone 071 454 79 89 or e-mail

Service hours: Mon 13.30 - 17.30, Tue - Fri 09.00 - 11.30 / 13.30 - 17.30, Sat 08.30 - 12.00